shipping policy

Last Updated: December 1, 2024

Welcome to Arth Farm! We strive to deliver your favorite dairy products, including milk, butter, paneer, and ghee, in the freshest and safest condition. Please review our shipping policy to understand how we handle orders and deliveries.

1. Shipping Coverage

• Delivery Locations: We currently deliver to select cities and regions. Enter your pin code at checkout to verify delivery availability.
• Local Delivery: Fresh dairy products are primarily delivered locally to ensure quality.

2. Order Processing

• Orders are processed within 24 hours of receipt, excluding weekends and public holidays.
• Orders placed after 5:00 PM will be processed the next business day.

3. Delivery Time

• Standard Delivery: Products are typically delivered within 1-3 business days.
• Same-Day Delivery: Available for select locations on orders placed before 12:00 PM. Additional charges may apply.

4. Shipping Charges

• Shipping charges depend on the order amount and delivery location.
• Free Shipping: Orders above ₹[insert amount] qualify for free delivery within serviceable areas.

5. Perishable Product Guidelines

• Our dairy products are perishable and require prompt delivery. We encourage customers to ensure someone is available at the delivery address to receive the order.
• Once delivered, please refrigerate perishable products immediately. Arth Farm is not liable for spoilage due to unattended deliveries.

6. Order Tracking

• After placing an order, you will receive an email or SMS with your tracking details.
• You can track your order status directly on our website under the “Track Order” section.

7. Undelivered Orders

• If a delivery attempt fails due to incorrect address details or unavailability of the recipient, we will contact you for further instructions.
• Re-delivery charges may apply for additional delivery attempts.

8. Returns and Refunds

Due to the perishable nature of our products:

• We do not accept returns once products are delivered.
• If you receive a damaged or incorrect product, contact us within 24 hours of delivery at arthfarm111@gmail.com with proof (e.g., photos). Refunds or replacements will be issued at our discretion.

Contact Us

For questions or assistance with your order, please contact:

• Email: arthfarm111@gmail.com
• Phone: 7002960029
• Working Hours: [9.00 am-6.00 pm]